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Application Support

Location

Chennai

HeadQuarters

Michigan

Company Size

330

Established in

1996
Skillsets
Technical Support
Job Overview
  • Assist in supporting customer facing applications on multiple channels with external customers.
  • You will need to have excellent verbal and written skills. Willing to be flexible and step in where needed to ensure the customer gets excellent service.
  • Excellent service is defined as timely, quality, accurate and friendly.
Job Responsibilities
  • Be a champion of knowledge for customer facing applications so that you can provide end user support to a mix of customers
  • Ability to follow instructions with little direction to ensure the customer gets quality service.
  • Curiosity to understand and a willingness to go above and beyond to assist with customer requests.
  • Learn and understand the tool set required to enter and track customer requests properly and efficiently.
  • Provide feedback to the organization on how to improve processes, support and the tools required to support our customers.
  • Serves as an internal evangelist for our external customers to improve the overall experience and services we provide.
Required Skills
  • 6 months of customer service experience
  • 4-year Computer Degree or Equivalent Experience
  • Able to work on the schedule 5:00 PM - 02:00 AM IST and cover other team member schedules as needed
  • Should be aware of ticketing tool [ZOHO Preferably] Ticketing tool
  • Application or Technical Support experience a plus
  • Ability to follow knowledge articles to assist customers
  • Experience writing and updating documents
  • Extremely motivated and detail-oriented, energized by big challenges
  • Strong analytical skills – able to provide innovative solutions to complex problems
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and remain calm, meet deadlines and work in a fast- paced environment
  • Ability to think ahead and anticipate problems, issues and solutions
  • Enjoy collaborating, communicating, and working closely with people from a wide variety of backgrounds
  • A passion for providing the best possible user experience and motivated to work tirelessly to help the team deliver the best possible experience to the customer.